Shipping policy
Shipping Policy
At Shoe BD TN, we work to get your order processed, shipped, and delivered as quickly and securely as possible.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed. Business days are Monday through Friday, excluding holidays.
During new releases, promotions, holidays, or periods of high order volume, processing may take additional time.
Shipping & Delivery
Estimated shipping times are 3–7 business days after your order has been processed.
Shipping rates and available delivery options are calculated and displayed at checkout.
Please note that delivery estimates are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside of our control may affect delivery times.
Order Tracking
Once your order ships, you will receive a shipping confirmation with tracking information. Please allow up to 24–48 hours for tracking information to update after receiving your tracking number.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been shipped, we cannot guarantee that the shipping address can be changed or the package redirected.
Shoe BD TN is not responsible for packages delivered to an incorrect address provided by the customer.
Lost, Stolen, or Delayed Packages
If your tracking information shows that your package is still in transit but has been significantly delayed, please contact us so we can assist you with determining the next steps.
If a package is marked as delivered but cannot be located, please check around the delivery location and with household members or neighbors before contacting the shipping carrier.
Shoe BD TN is not responsible for packages that are lost or stolen after the carrier has confirmed successful delivery.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible and include your order number and clear photos of the item and packaging so we can review the issue.
Questions
If you have any questions regarding your shipment or order, please contact Shoe BD TN through the contact information provided on shoebdtn.com.